Shipping Policy

Order Processing

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to courier issues or peak seasons.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package through our "Track Your Order" page or directly on the courier's website.

Customs, Duties, and Taxes

The Gentleman Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Note: For orders under £135, VAT is usually collected at checkout as per UK regulations.

Damages & Lost Packages

The Gentleman Store  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to all addresses within the United Kingdom. For international shipping inquiries outside of the UK, please contact our support team.